Here are the Questions to Ask Your Managed Hosting Provider

When you start to encounter high traffic volumes, it is a clear indication that your audience is growing. This is good news and to cope up, you have to consider upgrading to vps hong kong. VPS (Virtual Private Server) will give you a virtual space with memory on an individual server.

From the name “private”, it allows your website to live within a secure vessel with assured resources from memory to disk space and CPU. Before anything, you have to understand backend operations management. There are two types of backend operations management – unmanaged and managed.

You only choose unmanaged VPS hosting if you have technical knowledge from software updates to data backups and patches. However, if you do not want to deal with technical stuff, you can always consider managed hosting. This will entail hiring staff to deal with whatever tasks that come with your website.

You must know though that there are many VPS hosting providers out there but not all are created alike. To help you identify the right one for your project, you should start asking questions. Here are the questions to ask your managed hosting provider to make an informed decision:

Do you possess your hardware?

This is an important question because when the host does not possess their hardware, it means they resell the servers from another. While this is common, it presents major problems like not having spare parts, no custom solutions, and no-onsite support staff.

For these providers, they technically do not have data centers. With this, you expect them to use third-party companies to provide support and this could mean slow actions or solutions. Ideally, you should pick a provider that possesses its hardware.

Do you have onsite engineers at all times?

The next question is about support. If engineers are present at all times, it will give you peace of mind knowing that they can give a hand if something goes wrong – quickly. However, it is not enough that you simply ask the questions. You should delve deeper by knowing the details about the staff that the provider employs.

How to keep in touch with support?

These days, there are many channels of communications from phone to emails and instant messaging but sometimes, the provider only uses one or two channels. This will present a challenge. At the bare minimum, the provider should provide three contact methods – ticket support, phone support, and chat/SMS support.

What is your biggest hosting customer?

Just like anything, managed hosting services aim to please previous and existing clients. In particular, the hosting provider should showcase previous works to entice more clients. Aside from testimonials, you should expect an established hosting service to have in-depth customer stories and case studies to show how they work.

When was the last major downtime?

Finally, you should look into the last major downtime. Downtimes can happen but not often. You should ask how long the last downtime lasted and what caused it. More importantly, you should find out how they changed or resolved the problems to prevent it from happening again.